Privacy Policy

Effective Date: June 26th, 2024

By using our website, you agree to our privacy policy and terms & services. Please read these terms carefully before using our site or services.

This Site is owned and operated by Vanessa Joachim Coaching LLC, trading as Vanessa Joachim Coaching (referred to in these terms as “Vanessa Joachim Coaching”, “Vanessa Joachim”, “we”, “us”, and “our”). The terms “website” or “site” refer to www.vanessajoachim.com. The terms “user,” “users,” “you,” and “your” refer to website visitors and customers, whether personal or business entities, and include, but are not limited to, business entities’ agents, representatives, contractors, affiliates, and employees.

INTRODUCTION 

Who we are and how you can contact us

We are Vanessa Joachim Coaching and we are based in Wyoming, US. We are committed to protecting Your privacy and respecting and upholding Your rights when You use this Site. This Privacy Policy applies to the products and services we provide on our Site www.vanessajoachim.com (“Site”) and our social media channels, and explains how we collect, hold, use, and disclose data and comply with the requirements of the Privacy Act 1974 (U.S.) and constitutes part of our Website Terms & Conditions. This Privacy Policy does not cover information that you submit on other websites, even if we communicate with you on those sites. For example, if you post something on Instagram, Facebook, Pinterest, Twitter, or YouTube, that information is governed by the privacy policies on those websites, and is not governed by this Privacy Policy. 

You can contact us for privacy-related questions by emailing us at vanessa@vanessajoachim.com

We will only use your information in compliance with U.S. Privacy Laws (Privacy Act of 1974 (U.S.)), and to the extent applicable, the EU General Data Protection Regulation (GDPR) and any replacement legislation or regulation or guidelines and standards governing the use, storage or transmission of personal data.

 

Our role in your privacy

If you are a customer, subscriber, or just a visitor to our Site, this Privacy Policy will apply to you.

Our responsibilities

Please read this Privacy Policy and the Website Terms & Conditions.

If you provide us with any data relating to a third party, you confirm that you have the right to authorize us to process that data on your behalf in accordance with this Privacy Policy.

When and how we collect data

From the moment you visit our Site, we are collecting data. Sometimes you might provide this data by completing a form or setting up an account, otherwise, we might collect the data automatically.

 

We may also collect data when:

  • You purchase a gift card for redemption on our Site

  • You interact with us on social media

  • You complete any sign-up forms, or landing pages or send us a direct message via social media or an email to any of our nominated emails

  • You participate in promotions and giveaways or any request for additional data such as customer surveys

  • You accept our cookies and other tracking technologies on any device you use to interact with us

  • You voluntarily submit your data to us for any reason

 

Types of data we may collect (including automatically)

  • Contact details (name, address, email)

  • Financial information (bank details when you are making a purchase)

  • Data about the products or services you purchase

  • Data that identifies you (your IP address, login, browser type, time zone, browser plugins, geolocation, operating system, and version)

  • Data on how you use our Site (URL clicks, products, and services views, how long you are on our pages, and other actions)

 

How and why, we use your data and disclosure

Under data laws, we are only allowed to use your data for specific reasons and where we have the legal basis to do so.

We will use your data for the purposes it was collected and related purposes including:

  • To run our Site

  • To provide you with products, services, and information

  • Customer support

  • To track your purchase history

  • To detect and prevent fraud

  • To improve our Site

  • To make your experience on our Site more efficient and enjoyable

  • For market research. For e.g., we may contact you for feedback about our products and services

  • To provide you with information about events, other products or services, or opportunities that may be of interest

  • Marketing (with your consent)

  • Monitor your compliance with our Website Terms & Conditions

 

We may disclose your data for the purposes it was collected and also:

  • As required by law subject to our obligations

  • With your consent

  • Within our business

  • To send you marketing material (with your consent)

  • To process your participation in any promotions and giveaways (including contacting you if you win, displaying your name online and on our social media platforms)

  • Share with third parties to enable us to provide our products and/or services

Sensitive Data

We do not collect any sensitive data about you. Sensitive data includes but is not limited to data that includes details about your ethnicity, rate, religious or philosophical beliefs, sexual orientation, political opinions and health information.

THIRD-PARTY DATA PROCESS

Third-Party Information

The Company allows You to create an account and log in to use the Service through the following Third-party Social Media Services:

  • Google

  • Facebook

  • Twitter

  • LinkedIn

 

If You decide to register through or otherwise grant us access to a Third-Party Social Media Service, we may collect Personal data that is already associated with Your Third-Party Social Media Service's account, such as Your name, Your email address, Your activities, or Your contact list associated with that account.

 

You may also have the option of sharing additional information with the Company through Your Third-Party Social Media Service's account. If You choose to provide such information and Personal Data, during registration or otherwise, you are giving the Company permission to use, share, and store it in a manner consistent with this Privacy Policy.

 

We share data with third-parties in the following circumstances:

  • With other companies in our group of companies, as necessary to operate our Site

  • Our suppliers and service providers working for us (e.g., payment processors)

  • Our professional and legal advisors

  • Third parties engaged in fraud prevention and detection

  • Law enforcement or other government authorities

  • Where we have your consent to do so, or otherwise where we are legally permitted to do so

  • Share with third-parties who enable us to provide our products and services which may include but are not limited to:

  • Payment processors such as PayPal, Stripe, Shopify, etc. may process your payment for any products or services bought from us;

  • Social media and analytics such as Facebook, Instagram, Google AdWords, etc. for the purpose of custom audience generation and the development of targeting criteria;

  • Other third parties such as SendGrid, Click Funnels, Active Campaign, etc. for processing and holding data that enables us to ensure you are kept informed of our products and/ or services, logins and marketing material, offers, promotions, newsletters, and blogs.

 

WHAT ARE YOUR CHOICES?

Please don’t provide us with personal data

You can choose not to provide us with any personal data. However, if you do this, we will not be able to provide you with any products or services. You can, however, continue to use our Site and browse the pages of our Site.

Cookies

Our Site uses cookies and similar technologies to provide certain functionality to our Site. You can turn off cookies by activating the setting in your browser that allows you to do this. You can also delete cookies through your browser settings. If you do decide to turn off cookies, you can continue to use the Site, however, certain services may not work as effectively.

Marketing

We will always let you know before we collect any data from you what the intended use is, if we intend to use it for marketing, and if third parties are involved, we will obtain your consent (which you can withdraw at any time). You can change your mind about marketing material by opting out by (a) emailing us at vanessa@vanessajoachim.com, or (b) unsubscribing within the email if you have previously subscribed to our newsletter.

What are your rights?

You can exercise your rights at any time by contacting us via email at vanessa@vanessajoachim.com.

Access information we hold about you

We will provide you with the information within 30 days of your request, unless doing so would adversely affect the rights and freedoms of others (e.g., another person’s confidentiality or intellectual property rights). We will tell you if we can't comply with your request and why.

Inaccurate information

You can contact us to ask us to correct any information we hold about you, that you believe is inaccurate.

Objections to using data for profiling or automated decisions. 

We may use your data to determine what products and services are relevant to you (e.g., tailoring our emails based on your behavior). Otherwise, the only circumstances in which we will use this data is to provide our products and services to you.

 

You have the right to be forgotten

You have the right to request for your data to be erased. This means we have to delete all information that we hold about you, except to the extent of any information we are required to hold due to our legal obligations.

You have the right to make a complaint regarding the use of your data

If you have any complaints regarding how your data is handled, please contact us via our email at vanessa@vanessajoachim.com.

Security of the data collection

We realize that our customers trust us to protect their data and whilst we cannot guarantee the security of any information you transmit to us, or receive from us, we take that task seriously and maintain reasonable and appropriate physical, electronic, and procedural safeguards to help protect your data.

This includes the following:

  • Password access to accounts

  • Storing electronic data with reputable third-party storage providers who have appropriate security protections

  • Limiting access to personal information to individuals who need to know

  • Using payment providers who are PCI DSS compliant

  • We do not store your payment details

 

Data storage

We use service providers based around the world. Consequently, your data may be processed in countries outside of the United States. If we transfer personal data outside of the United States, we will ensure that your privacy rights are adequately protected by ensuring these service providers have the same or similar measures in place to protect the data shared.

 

How long do we store data?

We will keep your data for as long as we need it and this period will also depend on your interactions with us. If you have made a purchase with us, we will keep a record of your purchase for the period necessary for invoicing and tax purposes. When we no longer need to keep your information, we will delete it.

PAYMENT SECURITY 

All of our real-time credit card authorizations are handled by secure third-party gateway providers such as PayPal or Stripe, and these are secured by the highest level of security.

 

The following measures are taken to protect your data:

  • Payments are fully automated with an immediate response

  • Your complete credit card number cannot be viewed by us or any outside party

  • All transaction data is encrypted for storage within our third-party gateway supplier's bank-grade data center, further protecting your credit card data

  • Our third-party gateway provider is an authorized third-party processor for all the major Australian banks

  • Our third-party gateway provider will at no time touch your funds. All monies are directly transferred from your credit card to the merchant account held by us

 

We use third-party gateway providers that are widely respected for providing secure and reliable online payment solutions.

 

We have chosen to deal with the best so you can feel safe that your personal information is kept safe and secure at all times. While we attempt to protect the information in our possession, no security system is perfect and we cannot promise that information about you will remain secure in all circumstances.

 

The Payment Card Industry Data Security Standard (PCI-DSS) is an information security standard for all organizations that handle branded credit cards from major card schemes.

 

PCI DSS is a standard mandated by card brands like Visa, Mastercard, American Express, and Discover and is managed by the PCI Security Standards Council.

 

PCI DSS requirements help ensure the secure handling of credit card information through our Site and the service providers.

 

AGE OF CONSENT

By using this site, you warrant that you are at least the age of majority, 18 years, in your State or Territory of residence.

 

Children's Privacy

Our service does not address anyone under the age of 18. We do not knowingly collect personally identifiable information from anyone under the age of 18. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 18, We take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.

COOKIES AND WEB BEACONS

What are they?

Cookies

Unfortunately, they are not the edible kind! 

 

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. Cookies can also be used to analyze traffic and for advertising and marketing purposes. They do not harm your systems and the HELP function in your browser will tell you how to restrict or block the cookies. For more information about cookies, and how to disable cookies, visit www.allaboutcookies.org. If you use browser settings to block all cookies, you may not be able to access all or parts of our Site.

 

Web Beacons

We may use web beacons (or clear gifs) on our website and in our emails. When we send emails, we have the ability to track behavior such as who opened the emails, and who clicked the links, and collect information such as your IP address, your browser, or email type. We then put this information together to improve the performance of our email campaigns and provide you with better products and/or services specific to your needs. You will always have the ability to opt out of any emails we send by clicking the link in the email that says “unsubscribe”.

 

GOVERNING LAW

This Privacy Policy and your use of this Site is governed in all respects by the laws of the State of Wyoming, United States.

THE END

 

If you are reading this, well done! You got to the end of this Privacy Policy – kudos to you!

If you have any further questions about our Privacy Policy, please contact us at: vanessa@vanessajoachim.com

 

DISCLAIMER

Please make sure to check in on our Privacy Policy periodically, as we may update this Privacy Policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal, or regulatory reasons. We will always ensure that the current date of the Privacy Policy also known as the “Effective Date” is prominently displayed at the very top of this Privacy Policy so you know it's the latest version.